Quality and Performance Improvement

Providing Service, Quality, and High-Value Health Care for Our Community

The Quality Improvement (QI) Department strives to improve the quality of care provided to Partnership HealthPlan of California members by partnering with our provider network and community on improvement initiatives.

Our goals include:

      • Improving the health of the populations we serve
      • Enhancing the patient experience of care
      • Ensuring patient safety
      • Measuring and encouraging appropriate use of clinical resources
      • Strengthening a culture of continuous quality improvement in our network through trainings and practice coaching

Click here to view the QI Trilogy Documents, which include the QI Program Description, QI Work Plan and
QI Evaluation



The Healthcare Effectiveness Data Information Set (HEDIS) is a tool created by the National Committee on Quality Assurance (NCQA) to measure the performance of health plans on the quality of care and service provided to their members.

Learn More about HEDIS


Patient Safety

Our Patient Safety team works with providers to maintain standards and practices for our members' safety.

Learn More about Patient Safety

 Improvement Academy

The Partnership Improvement Academy (PIA) was created for clinicians, administrators, and staff to gain quality improvement expertise from industry leaders and peers.

Learn More about PIA Programs


​Strategic Initiatives

Each year, Partnership selects several initiatives to assist our members and the community at large.

Learn More about Strategic Initiatives


July 04, 2024

Independence Day Holiday

In observance of the Independence Day holiday, all Partnership offices will be closed on Thursday, July 4, 2024....
July 10, 2024

Physician Advisory Committee (PAC) Meeting

All meetings are held on the second Wednesday of each month from 7:30 - 9 a.m.(July and December meetings are tentative)...
July 11, 2024

Consumer Advisory Committee (CAC) Meeting

​​CAC meetings are held four times a year from noon to 2 p.m.