​Need help? This page explains how to navigate and use features on our site so you can easily take advantage of all we have to offer.

At Partnership HealthPlan of California, we want you to have the best experience and we have designed our website to make navigation easy. We categorized the web content into groups and kept the navigation bar on every page. We have also included search functionality to help you find exactly what you're looking for.

How to Access Online Services

​Online Services allows providers in our network to access information services through our secure web site. These services include:

  • eEligibility: Providers Can Check Member Eligibility Online
  • eRAF: Providers Use to Submit Referral Authorizations Online
  • eTAR: Providers Use to submit Treatment Authorization Requests Online

This site is secure and requires a username and password. To set up your username and password and learn more about this system, please contact our provider relations department at (800) 863-4155.

If you already have a login, click the Online Services link at the top of the page.

How to Access the Online Provider Manuals

Our annual report, newsletters, manuals, and other files provided for download are in PDF format. You will need Adobe Acrobat Reader to open them.

If you do not have Acrobat Reader go to and download a free copy.

How Do I Search For a Particular Keyword Within The Site?

​Enter your search keyword in the Search box on the upper right hand side

Is My Information Secure

​Yes. We provide SSL encryption using digital certificates for all the secure transactions in our website. To support this security feature and other features, your browser must be Internet explorer 8.0 or above or Google Chrome.