Telehealth Services

Our toolkit is designed to help providers that are interested in adopting telehealth technology into their practice. To learn more click on the toolkit link above.

Adult and Pediatric Specialties Quick Reference Tool

Contracted health care organizations can click the reference tool link above to view the available specialties by modality for our adult and pediatric members.

About Our Program

Our telehealth program enables primary care providers and their patients to connect with our multi-specialty group partners and their telehealth teams when needing access to specialty care services. Our partners are California licensed and credentialed, board-certified, and Medi-Cal enrolled. Specialists bill Partnership HealthPlan of California telehealth program directly for the services they provide to our members. Since launching the Partnership's telehealth program in 2014, we have successfully provided specialty care access and services to over 60 healthcare locations across all of our 24 counties, with a primary focus of serving the underserved. We aim to provide these services because we believe it is an effective vehicle for our members to obtain the care they need when they need it the most and because it can be a cost-effective alternative to health care provided in-person. Our program delivers high quality health care outcomes to patients regardless of location and will continue to expand as the needs of the health care environment changes.

What is telehealth?

In alignment with the Centers for Medicare and Medicaid (CMS) and the Department of Health Care Services (DHCS), we define telehealth as the mode of delivering health care and public health services utilizing information and communication technologies that facilitates the diagnosis, consultation, treatment, education, care management, and self-management of a patient's health care while the patients is at an originating site and their health care provider is at a distant site.

Why use telehealth?

Telehealth equips providers with the resources they need to deliver health care services and provides invaluable solutions when face-to-face care just isn't possible. Telehealth allows for patients and providers to connect virtually using vast modalities of delivery methods like live video conferencing, eConsult, remote patient monitoring, store and forward methodologies and telephonic consultations. These modalities make it possible for patients to continue to receive the medical care they need in a timely manner and may help to reduce time and cost associated with traveling to doctor's appointments.

If you are interested in participating in our telehealth program or would like to learn more about our service offerings, please contact

Informational Call & Webinar Recordings

Access all recordings by clicking here


eConsult is an asynchronous electronic consultation platform that we offer to our contracted providers which allows for coordinated multi-disciplinary case reviews, advisory opinions, HIPAA protected correspondence and clinical discussions between providers when managing patients with complicated symptoms or illnesses. Providers can utilize eConsult to maintain continuity of care, to triage or follow-up on patient diagnosis or treatment plans, to avoid inappropriate face-to-face referrals or to obtain clinical recommendations from specialist in order to help address the patient’s needs. eConsults are monitored daily and will typically be responded to and closed within 24-48 hours of submission. We offer eConsult because it has proven to address the patients’ needs at least 70% of the time and has produced higher patient satisfaction due to decreased wait times for specialty appointments.

Learn more about ConferMED

Learn more about Safety Net Connect

Carelon Behavioral Health Telepsychiatry

Carelon Behavioral Health, formerly known as Beacon Health Options, has over 40 years of experience treating mild to moderate behavioral healthcare needs. Carelon has allowed more than 150,000 Partnership members access to behavioral health services since the program's inception in 2014, with more than 375,000 appointments completed by telehealth. Carelon's network of providers assist in serving patient behavioral health needs and in educating PCPs on behavioral healthcare. With a focus on building better outcomes for people who have behavioral health needs, Partnership and Carelon Behavioral Health are working in tandem to address and support a longstanding, significantly unmet need, and will continue to develop innovative approaches to meet the behavioral health needs of Partnership members.

Click here to find a Carelon Behavioral Health provider​

Adult Tele-video

We offer outpatient consultative and comprehensive synchronous telehealth specialty care services to our members that are 21 years and older by partnering with their primary care providers and TeleMed2U (TM2U). Primary care providers refer appropriate patients for specialty appointments and are key in facilitating access to the specialist by designating coordination staff and space for telehealth appointments to take place. TeleMed2U is our multi-specialty group of providers that supplies real-time access to a variety medical specialties. We partnered with TeleMed2U in 2014 when we initially launched the program and have found them to be a great partner for this work. Their clinical and operational team have helped us to provide and sustain a wide-range of services to our adult members including access to Endocrinology, Neurology, Rheumatology and more. Providers and patients that participate in this program can expect a significantly reduced wait time for a tele-video appointment versus an in-person appointment.

Learn more about Adult Tele-video​

Pediatric Telehealth Program

(Tele-video & eConsult)

We have partnered with UC Davis Health to offer a pediatric telehealth program that provides access to over 15 pediatric specialties for Partnership members 20 years and younger. Specialties range from Allergy & Immunology to Nephrology and Urology services. UC Davis’ pediatric telemedicine program is the first of its kind in the United States and provides clinicians and patients with real-time outpatient synchronous and asynchronous consultative evaluations. Our program helps parents and their children gain quicker access to specialty care services from world renowned providers. Since launching the program in 2020, UC Davis specialists have completed more than 6,500 tele-video visits and over 320 eConsults.

Learn more about the Pediatric Telehealth Program