Your Medi-Cal: Information

​Getting Care

• About Member Services Department
  
• Advice Nurse Line
  
• Translation and Interpretation Services
  
• Member Materials for Visually and Hearing Impaired
  
• Picking and changing your Primary Care
  Provider (PCP)
  
• Frequently Asked Questions (FAQ)
  
• Making a Doctors Appointment
  
• Referrals to Specialists
  
• Pharmacy Services
  
• Prior Authorization
• Whole Child Model / CCS
• Transportation Services/Transportation Benefits: Getting to Your Medical Appointments
• Case Management
  
• What Your Benefits Cover
  
• Medi-Cal for Kids and Teens
  The brochures describe the care that is covered by Medi-Cal for Kids & Teens. It also talks about how to get those services, and why it is important to see your doctor even if you are not sick. Click here for kids. Click here for teens.
• Wellness and Recovery (Substance Use Services)
• Gender Health
  
• Telehealth Psychiatry Services
  

​Member Portal

Our Member Portal was developed to create an intuitive, secure, and self-service portal enabling members to access clinical, non-clinical and benefits information from a computer or smartphone. Some of the self services available may include:

• View Lab Results
• Order/Print ID Card
• Change PCP
• Benefits
  

Click here to access the Member Portal.

​Important Documents

• Primary Care Provider (PCP) Selection Form
  
• Appointment Wait Time Standards
  
• California Advance Health Care Directive​
• Assignment of Authorized Representative
  
• Authorization to Release Medical Information
  
• Designated Personal Representative Form
• Claim Request Form
• Request for Reimbursement
  
• Health Information Form
  
• Health Risk Assessment Form
  
• Pediatric Health Risk Assessment Form
  
• Health Information Exchange Form​
  
• Additional Important Documents
  

Additional Resources

• CalHope: Mental health support for youth, young adults, and families via online apps
  
• Immigration Services - Legal Services
  (CA Department of Social Services)
• PACE (Program of All-Inclusive Care for the Elderly)
  
• Community Resources​
• Emergency Resources
• Emergency Broadband Benefit Program
• Other Agencies
• Sharing Your Health Information
  
• Want to know more about who is eligible for 
  Medi-Cal? Find out more on the Department of Health Care Services (DHCS) website. Click here.

​Consumer Advisory

Committee (CAC)

The Consumer Advisory Committee (CAC) advocates for members by ensuring that Partnership is responsive to the diversity of health care needs of all members. For more information, click here.