Section 2: Member Services

Table of Contents - Medi-Cal

Policy/Procedure Title	Policy Number
Medi-Cal Handbook (EOC)	N/A
Medi-Cal and Partnership ID Cards	N/A
Verifying Eligibility	N/A
Direct Members	N/A
Member Rights and Responsibilities	MC 305/MC 305A
Member Notification of Provider Termination or Change in Location	MP 300
Assisting Providers with No-Shows	MP 301
Provider Request to Discharge Member & Assistance with Inappropriate Member Behavior A. Form #6 (Provider Request for Discharge/ Assistance with Inappropriate Behavior) B. Letter #MS10a (Member Services Notifies PCP of decision) C. Letter #MS10c (Assistance with Inappropriate Behavior at Provider's Office) D. Letter #MS10b (Notification of PCP Discharge Request Approved) Provider Discharge Tool	MP 316

Please Direct Questions To:

Partnership HealthPlan of California
4665 Business Center Drive
Fairfield, CA 94534
Phone: (707) 863-4100