SPD​ Sensitivity Training

​​​​​​SPD Training Links

Competency and Sensitivity Awareness Training for Serving the Needs of Seniors and Persons with Disabilities

On November 2, 2010, California's Section 1115 Waiver was approved to enact a mandatory enrollment of Seniors and Persons with Disabilities (SPDs) into managed care.

As a County Organized Health System (COHS), PHC has included  SPD Aid Code category as part of our Plan since inception. However, we must meet the waiver terms and conditions within a given timeframe.

One requirement is to conduct cultural awareness and sensitivity training for our health plan staff and all contracted providers and their staff who come in contact with SPD members. The Department of Health Care Services (DHCS) developed and is implementing these training requirements pursuant to Welfare and Institutions Code, Section 14182 (b)(5).
Based upon the training curriculum and resources provided by DHCS, we have developed this SPD education tool, quiz, and resources. Please review the training, take the quiz, and provide your attestation.

Complete the training, take the quiz and submit your attestation to verify you have complied​ with this State requirement.

Provider offices should use these tools to provide training to their staff on an ongoing basis. Direct questions about the training to the PHC Health Educators by sending an email to CLHE@partnershiphp.org.

​Provider Tools to Care for Seniors and Persons with Disabilities

Improving access for SPD patients

  • Wheelchair ramps, curb cuts
  • Automatic doors, hand rails, wide doorways
  • Lowered counters, clear hallways
  • Height adjustable exam tables
  • Wheelchair accessible weight scales

Federal Tax Credits and Deductions Available to Private Businesses to Help Offset Costs

Talking with Older Patients - A Clinician's Handbook

This handbook introduces physicians, physicians-in-training, and other health care professionals to communication skills essential in caring for older patients and their families. The guide offers practical techniques and approaches to help with diagnosis, promote treatment adherence, make more efficient use of clinicians' time, and increase patient and provider satisfaction.

Considering the Culture of Disability in Cultural Competence Education

The culture of disability is a pan-ethnic culture for which a set of physician competencies are required to ensure appropriate, culturally sensitive care to persons with congenital or acquired disabilities.

Disability Etiquette - Tips on Interacting with People with Disabilities

People with disabilities are not conditions or diseases. They are individual human beings. For example, a person is not an epileptic but rather a person who has epilepsy. First and foremost they are people. Only secondarily do they have one or more disabling conditions. Hence, they prefer to be referred to in print or broadcast media as People with Disabilities. This booklet offers clear guidelines for interacting more effectively with people with disabilities. 

​​The conversational approach and descriptive scenarios make these tips easy to follow and incorporate into any medical practice.