Partnership HealthPlan of California's Cultural and Linguistic Committee has coordinated this toolkitto educate providers about documenting patient language needs in medical charts, accessing interpreterservices, and referring patients to culturally and linguistically appropriate community service programs.Click on an item to view or print:
APL 21-004 - Standards for Determining Threshold languages, Nondiscrimination Requirements, and Language Assistance Services
APL 22-002 - Alternative Format Selection For Members With Visual Impairments
Alternative Format Selection Application
Anti Bias Strategies for Providers
Health Industry Collaboration Effort (HICE) "Better Communication, Better Care: Provider Tools to Care for Diverse Populations"
Interpretive Services
Federal and State Regulations
Working Effectively with an Interpreter
Interpretation Services Available Language Card – useful for identifying patient’s native language
EPSDT Attestation Form with QR code
Tips for Documenting Interpretive Services
Request or Refusal Form for Interpreter Services (English) (Tagalog) (Spanish) (Russian)
Language Assistance Taglines
Non discrimination Notice
Why Culturally Competent Care?Pamphlet with details on free online resources for cultural competence including CME/CEU credits.
