Care Coordination

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 Our Goal and Purpose

The Care Coordination Department offers a variety of evidence-based services and interventions to coordinate care for members. Our team of Case Managers, Medical Social Workers, and Health Care Guides help to ensure services are coordinated for the member across the healthcare continuum through the use of an Individualized Care Plan (ICP) and member-centric goals.

We meet our goals through the following services:

    • General Case Management 
    • Complex Case Management (CCM)
    • Transition of Care (TOC) - This is for members that have had a hospital stay and have recently been discharged
    • Transportation
    • Whole Child Model (WCM)

Our Referral Form can be found here

You can contact our Care Coordination team directly at (800) 809-1350

​Following is contact information for our Care Coordination Departments in our Northern and Southern Regions. Click on a county name to view their current programs.

​Northern Region Counties

Contact Information - Redding Office

Phone: (800) 809-1350
Fax: (530) 245-0612

 Resources for Providers

​Car​e Coordination Email/Fax Referral Form


Click Here to Download the Southern Region Form 

Lake, Marin, Mendocino, Napa, Solano, Sonoma, and Yolo Counties 

Complete the form and send with pertinent health records by secure fax to our Care Coordination Inbox: Care Coordination PHC Southern Region​ 
or (707) 863-4502.

Click Here to Download Northern Region Form

Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties

Complete the form and send with pertinent health records by secure fax to our Care Coordination Inbox

Email:  Care Coordination PHC Northern Region​​ 

Fax (530) 245-0612

To contact Care Coordination Department and refer by telephone, please call 1-800-809-1350.

​Southern Region Counties


Contact Information - Fairfield Office

Phone: (800) 809-1350
Fax: (707) 863-4502