The main goal of our Care Coordination department is to meet members' needs and preferences while delivering high-quality, high-value health care. This means that member needs and preferences are known and communicated at the right time, to the right people.
We use this information to guide the delivery of safe, appropriate, and effective care. We use different levels of Care Coordination activities to help our members regain optimum health and self-management.
Each service level that we provide includes a comprehensive assessment of a member's conditions and care needs, determining available benefits and resources, while developing and implementing a plan to meet our goals.
We meet our goals through the following services:
- General and Complex Case Management
- Transitions of Care
- Maternal Child Health Program/Growing Together Program(GTP)
Following is contact information for our Care Coordination Departments in our Northern and Southern Regions. Click on a county name to view their current programs.