Providers Language Assistance

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Provider Health Information Tools - Training - Webinars​

Partnership HealthPlan of California (PHC) is committed to providing culturally and linguistically appropriate health care and services for our members. 

In our increasingly diverse society, health care providers serve members from many different cultures. Providers and members may speak different languages; have different ethnic or regional backgrounds; or have different values and expectations based on age, class, sexual orientation, lifestyle, or other factors.

Good health care requires good communication. The use of bilingual relatives, friends and minors in a clinical setting is not recommended. PHC provides a number of resources to help providers and members communicate better.

​Cultural Competency Training​ for Healthcare Providers and Staff


​Culturally Competent Care (CME)

A Physician's Practical Guide to Culturally Competent Care offers a free online education program accredited for physicians, physician assistants and nurse practitioners. Up to nine credits are available. This e-learning program is supported by the U.S. Dept. of Health and Human Services, Office of Minority Health.

Telephone Interpreter Services

Language Line Services provides telephone interpreter services 24 hours a day. The service is free of charge to providers.

Interpreter Services Quick Reference Guide​​

Online Cultural Competency in Healthcare Certificate Course

An online certificate course addressing cultural competency in healthcare is available through California State University, San Marcos for nurses, hospital administrators, physicians, clinical directors and other health service professionals. This program covers state and federal cultural competency mandates, preparation for institutional accreditation for cultural competency, ethics, language access, and cultural awareness. 

For more information go to: Certificate in Cultural Competency in Healthcare

​Cultural and Linguistic Provider Tool Kit

This toolkit includes diversity, cultural awareness, and communication across language barriers, common signs and phrases in multiple languages, health literacy and a provider self-assessment tool.​ 

Provider Tool Kit 

Cultural and Linguistic and Health Education Group Needs Assessment (GNA)

The Health Education and Cultural and Linguistic Group Needs Assessment (GNA) is conducted by Medi-Cal Managed Care Plans every five years to fulfill the contractual obligation to the Department of Health Care Services, Managed Care Quality and Monitoring Division (MCQMD). The purpose of the GNA is to explore the cultural, linguistic and health education needs of PHC's Medi-Cal population. The goal of the GNA is to improve the health outcomes of the members enrolled in Medi-Cal by: evaluating their health risks; identifying their health needs; and prioritizing health education, C&L services, quality improvement programs and resources to improve health outcomes.

 2016 Unit 1 GNA - Lake, Marin, Mendocino, Sonoma.pdf

2016 Unit 2 GNA - Napa, Solano, Yolo.pdf

2016 Unit 3 GNA - Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, Trinity.pdf

2013 GNA Annual Update

2012 GNA Annual Update

2012 GNA Annual Update -Healthy Families Program

C&L and Health Education Group Needs Assessment (GNA) Report (MediCal) 2011
C&L and Health Education Group Needs Assessment (Healthy Families Program) 2011

C&L and Health Education Group Needs Assessment (GNA) (MediCal) Report 2006

If you have questions or need more information, contact  the Senior Health Educator at: 

(707) 863-4256