Telehealth Services

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Our telehealth program enables primary care providers and their patients to connect with our multi-specialty group partners and their telehealth teams when needing access to specialty care services. Our partners are California licensed and credentialed, board-certified, and Medi-Cal enrolled. Specialists bill Partnership HealthPlan of California telehealth program directly for the services they provide to our members. Since launching the PHC's telehealth program in 2014, we have successfully provided specialty care access and services to over 50 healthcare locations across 12 of our 14 counties, with a primary focus of serving the underserved. We aim to provide these services because we believe it is an effective vehicle for our members to obtain the care they need when they need it the most and because it can be a cost-effective alternative to health care provided in-person. Our program delivers high quality health care outcomes to patients regardless of location and will continue to expand as the needs of the health care environment changes.   

What is telehealth?

In alignment with the Centers for Medicare and Medicaid (CMS) and the Department of Health Care Services (DHCS), we define telehealth as the mode of delivering health care and public health services utilizing information and communication technologies that facilitates the diagnosis, consultation, treatment, education, care management, and self-management of a patient's health care while the patients is at an originating site and their health care provider is at a distant site. 

Why use telehealth?

Telehealth equips providers with the resources they need to deliver health care services and provides invaluable solutions when face-to-face care just isn't possible. Telehealth allows for patients and providers to connect virtually using vast modalities of delivery methods like live video conferencing, e-consult, remote patient monitoring, store and forward methodologies and telephonic consultations. These modalities make it possible for patients to continue to receive the medical care they need in a timely manner and may help to reduce time and cost associated with traveling to doctor's appointments.

If you are interested in participating in our telehealth program or would like to learn more about our service offerings, please contact telemedicine@partnershiphp.org

​E-consult


E-consult is an asynchronous electronic consultation platform that we offer to our contracted providers which allows for coordinated multi-disciplinary case reviews, advisory opinions, HIPAA protected correspondence and clinical discussions between providers when managing patients with complicated symptoms or illnesses. Providers can utilize e-consult to maintain continuity of care, to triage or follow-up on patient diagnosis or treatment plans, to avoid inappropriate face-to-face referrals or to obtain clinical recommendations from specialist in order to help address the patient’s needs. E-consults are monitored daily and will typically be responded to and closed within 24-48 hours of submission. We offer e-consult because it has proven to address the patients’ needs at least 75% of the time and has produced higher patient satisfaction due to decreased wait times for specialty appointments. 


Learn more about E-consult 

Beacon Telepsychiatry

Treating mild to moderate behavioral healthcare needs through Beacon Health Options has allowed more than 22,000 PHC Members access to behavioral health services between the years 2014 and 2015, with more members to be serviced in the future. Beacon's network of providers assist in serving patient behavioral health needs and in educating PCPs on behavioral health care.  With a focus on building better outcomes for people who have behavioral health needs, PHC and Beacon Health Options are working in tandem to address and support a longstanding, significant unmet need, and will continue to develop innovative approaches to meet the behavioral health needs of PHC Members.​

https://www.beaconhealthoptions.com/

Click Here to find a Beacon provider​

Adult Tele-video


We offer outpatient consultative and comprehensive synchronous telehealth specialty care services to our members that are 21 years and older by partnering with their primary care providers and TeleMed2U (TM2U).  Primary care providers refer appropriate patients for specialty appointments and are key in facilitating access to the specialist by designating coordination staff and space for telehealth appointments to take place. TeleMed2U is our multi-specialty group of providers that supplies real-time access to over 20 medical specialties. We partnered with TeleMed2U in 2014 when we initially launched the program and have found them to be a great partner for this work. Their clinical and operational team have helped us to provide and sustain a wide-range of services to our adult members including access to Dermatology, Endocrinology, Rheumatology, Urology and more. Providers and patients that participate in this program can expect an average of 7 days wait time for an appointment from the date of referral.

Learn more about Adult Tele-video​

Pediatric Tele-video (Pilot)


We recently partnered with UC Davis Health to pilot a pediatric telehealth program that will provide access to over 15 pediatric specialties for PHC members 20 years and younger. Specialties will range from Allergy and Immunology to Nephrology and Urology services. UC Davis’ pediatric telemedicine program is the first of it’s kind in the United States and provides clinicians and patients with real-time outpatient synchronous consultative evaluations. Our program will help parents and their children gain quicker access to specialty care services from world renowned providers and will continue to help us expand our telehealth program offerings. While this program is still in it’s pilot phase, we will continue to update this section with additional details, program materials and resources for quick reference.