Quality and Performance Improvement

Providing Service, Quality, and High-Value Health Care for Our Community

The Quality Improvement Department strives to improve the quality of care provided to Partnership HealthPlan members by partnering with our provider network and community on improvement initiatives.

Our goals include:

      • Improving the health of the populations we serve
      • Enhancing the patient experience of care
      • Ensuring patient safety
      • Measuring and encouraging appropriate use of clinical resources
      • Strengthening a culture of continuous quality improvement in our network through trainings and practice coaching

Quality Improvement Programs

Partnership HealthPlan of California offers three Improvement Programs offering financial incentives and technical assistance to providers who serve our members.  

Primary Care Provider Quality Improvement Program (PCP QIP)

Hospital Quality Improvement Program​ (HQIP)

Long-Term Care Quality Improvement Program
(LTC QIP)

Palliative Care Quality Improvement Program (PC QIP)

Events

 

  

ABCs of Quality Improvement

Wednesday, March 7

eReports Demo Webinar

Wednesday, March 14

 

Better Health Through Better Partnerships: How Health Centers Integrate Their Knowledge of the Community with the Delivery System

Monday, March 19

Click Here for Details


 

HEDIS

 

The Healthcare Effectiveness Data Information Set (HEDIS) is a tool created by the National Committee on Quality Assurance (NCQA) to measure the performance of health plans on the quality of care and service provided to their members.

Learn More about HEDIS

Patient Safety


Our Patient Safety team works with providers to maintain standards and practices for our members' safety.

Learn More about Patient Safety

Partnership
 Improvement Academy

The Partnership Improvement Academy (PIA) was created for clinicians, administrators, and staff to gain quality improvement expertise from industry leaders and peers.

Learn More about PIA Programs


 

​Strategic Initiatives

Each year Partnership HealthPlan of California selects several initiatives to assist our members and the community at large. 

Learn More about Strategic Initiatives

News

January01
January 01, 2018

Four health programs successfully fight the opioid epidemic

​Drug overdose deaths and opioid-involved deaths continue to climb, according to the CDC. Ninety-one Americans die every day from an opioid ...
December19
December 19, 2017

Starting Jan. 1, 2018, new Palliative Care benefit offers patient- and family-centered care for those facing end of life

Palliative care is patient- and family-centered care that anticipates, prevents, and treats suffering during end of life. And beginning Jan...
August29
August 29, 2017

KHUM In Depth: Healthcare in Humboldt

​Jennifer Chancellor, Northwest Regional Manager of Partnership HealthPlan of California (PHC), talks about PHC's role in administ...

Events

March07
March 07, 2018

ABCs of Quality Improvement

​The ABCs of Quality Improvement is a one-day in-person training designed to teach the basic principles in improving the quality of care....
March14
March 14, 2018

eReports Demo Webinar

​This webinar will provide comprehensive training on navigating the eReports portal and exploring new features....
March19
March 19, 2018

Better Health Through Better Partnerships: How Health Centers Integrate Their Knowledge of the Community with the Delivery System

​This symposium will showcase health centers who have shaped their medical practice and organizational culture and structure around their community and community needs. ...