Quality and Performance Improvement

Providing Service, Quality, and High-Value Health Care for Our Community

The Quality Improvement Department strives to improve the quality of care provided to Partnership HealthPlan members by partnering with our provider network and community on improvement initiatives.

Our goals include:

      • Improving the health of the populations we serve
      • Enhancing the patient experience of care
      • Ensuring patient safety
      • Measuring and encouraging appropriate use of clinical resources
      • Strengthening a culture of continuous quality improvement in our network through trainings and practice coaching

Quality Improvement Programs

Partnership HealthPlan of California offers three Improvement Programs offering financial incentives and technical assistance to providers who serve our members.  

Primary Care Provider Quality Improvement Program (PCP QIP)

Hospital Quality Improvement Program​ (HQIP)

Long-Term Care Quality Improvement Program
(LTC QIP)

Events

 

  

eReports Demo Webinar

September 6


ABCs of Quality Improvement

September 19 - Eureka
October 24 - Napa


Click Here for Details

HEDIS

 

The Healthcare Effectiveness Data Information Set (HEDIS) is a tool created by the National Committee on Quality Assurance (NCQA) to measure the performance of health plans on the quality of care and service provided to their members.

Learn More about HEDIS

Patient Safety


Our Patient Safety team works with providers to maintain standards and practices for our members' safety.

Learn More about Patient Safety

Partnership
 Improvement Academy

The Partnership Improvement Academy (PIA) was created for clinicians, administrators, and staff to gain quality improvement expertise from industry leaders and peers.

Learn More about PIA Programs


 

​Strategic Initiatives

Each year Partnership HealthPlan of California selects several initiatives to assist our members and the community at large. 

Learn More about Strategic Initiatives

News

August29
August 29, 2017

KHUM In Depth: Healthcare in Humboldt

​Jennifer Chancellor, Northwest Regional Manager of Partnership HealthPlan of California (PHC), talks about PHC's role in administ...
March30
March 30, 2017

PHC Sponsors Fellows in UC Davis Program for Mental Health Support

​Primary care providers – doctors, nurse practitioners, physician assistants – treat patients’ physical health issues every day, but they of...
March02
March 02, 2017

Partners in Palliative Care saves $3 in hospital costs for every dollar spent

End-of-life health care often is difficult and stressful for an individual and their family. Over 79 percent of individuals needing end-of-l...

Events

December25
December 25, 2017

Christmas Holiday

​​​​​​​In observance of Christmas holidays, all PHC offices will be closed on Monday, December 25, 2017 and Tuesday, December 26, 2017​.​​​...
January18
January 18, 2018

HEDIS Eye Care Provider Webinar

​This webinar will provide detailed information on key medical record documentation needed from eye care providers for HEDIS 2018, as well as a high-level timeline of HEDIS ac...
January24
January 24, 2018

2017 Transition Period Wrap Up and 2018 PCP QIP Kick-off Webinar

This webinar will share important information on timeline, measurement set changes, and discuss in detail the programmatic changes taking place in 2018....