Quality and Performance Improvement

Providing Service, Quality, and High-Value Health Care for Our Community

The Quality Improvement Department strives to improve the quality of care provided to Partnership HealthPlan members by partnering with our provider network and community on improvement initiatives.

Our goals include:

      • Improving the health of the populations we serve
      • Enhancing the patient experience of care
      • Ensuring patient safety
      • Measuring and encouraging appropriate use of clinical resources
      • Strengthening a culture of continuous quality improvement in our network through trainings and practice coaching

Attention Providers:

CORONAVIRUS (COVID-19) INFORMATION: We want to keep our communities and our staff healthy and safe. This includes taking social distancing seriously. So, while we are still here to help, most of us are helping you from home. For a listing of the Provider Bulletins related to setting up telehealth and one on State Fair Hearings, please refer to our Provider Relations Webpage.

Thank you for all you do!
The Quality & Performance Improvement Team


Events

   

Virtual ABCs of Quality Improvement

November 12, 2020



Click Here for Details

HEDIS

 

The Healthcare Effectiveness Data Information Set (HEDIS) is a tool created by the National Committee on Quality Assurance (NCQA) to measure the performance of health plans on the quality of care and service provided to their members.

Learn More about HEDIS

 

Patient Safety


Our Patient Safety team works with providers to maintain standards and practices for our members' safety.

Learn More about Patient Safety

Partnership
 Improvement Academy

The Partnership Improvement Academy (PIA) was created for clinicians, administrators, and staff to gain quality improvement expertise from industry leaders and peers.

Learn More about PIA Programs


 

​Strategic Initiatives

Each year Partnership HealthPlan of California selects several initiatives to assist our members and the community at large. 

Learn More about Strategic Initiatives

News

March26
March 26, 2020

Liz Gibboney Joins California Health Care Foundation Board

​The California Health Care Foundation (CHCF) today announced the election of health plan CEO Elizabeth Gibboney to its board of directors.&...

Events

December02
December 02, 2020

Board of Commissioners Meeting

​The Partnership HealthPlan of California is governed by a Board of Commissioners. The Board is comprised of locally elected officials, provider representatives, and patient a...
December25
December 25, 2020

Christmas Holiday

​​​​​​​In observance of Christmas holidays, all PHC offices will be closed on Tuesday, December 24, 2019 and Wednesday, December 25, 2019​.​...