Coronavirus Information

​​Attention PHC Members:

Due to Covid-19 your doctors’ office may have new temporary operating hours.  Please call your doctor’s office to find out what hours they are open. If you have trouble getting a hold of someone please call PHC’s Member Services department at (800) 863-4155, TTY users can call the California Relay Service at (800) 735-2929 or 711.

Due to the coronavirus (COVID-19), the California governor has issued a statewide "Stay Home" order. To help prevent the spread of the disease, everyone is required to stay home except for essential activities. If you go out, keep at least 6 feet of distance from others and wear a cloth face covering when in public places.

Click here to learn more about cloth face coverings.

Are you a member with a question about COVID-19 or something else? Call us today, and we'll walk through your questions with you. Call  (800) 863-4155. TTY: (800) 735-2929 or 711. You can also call our Advice Nurse Line 7 days a week, 24 hours a day at (866) 778-8873.

PHC is sharing important information about the COVID-19 and recommendations to help prevent the spread of COVID-19. Please visit our Emergency Resource page for a list of resources. Click here

​​​About

Our Member Services Department serves over 570​,000 members. Their number one goal is to provide exceptional service to every inquiry whether it comes as a telephone call or a mail request for assistance. At the end of each phone call each Member Services Representatives will ask ​​you, "Have I met your service expectations today?"

• Who is Partnership HealthPlan of California
• About Member Services Department
• What Your Benefits Cover
• Frequently Asked Questions (FAQ)​
• Emergency Resources