About Member Services


​Partnership’s Member Services Department is available Monday - Friday, 8 a.m. - 5 p.m. You can call us at (800) 863-4155. The Member Services Representatives are here to answer your questions about Partnership and help you with any problems you may have related to your medical care.

Below are examples of when you should call  Member Services if you:

    • Want to transfer to a new primary care provider
    • Are getting a bill for medical care
    • Need a new Partnership ID card
    • Would like to file an appeal or complaint about Partnership, your medical care, or your medical provider
    • Have any questions about Partnership or the services Partnership provides
    • Have a problem getting a medical appointment
    • Interpreting Services

Multi-lingual services and services for hearing, speech and visually impaired members are available through the Member Services Department. For more information about these services, call our Member Services Department or refer to the appropriately titled sections of this website for additional information.