Whole Child Model / CCS

Some changes are coming to California Children's Services (CCS). Starting January 1, 2019, PHC members who now get CCS care from their county will get these services through PHC's Whole Child Model (WCM) program. PHC will manage your child's CCS care and non-CCS care.

You may have questions about WCM/CCS. Call Member Services from 8 a.m. to 5 p.m. Monday through Friday. (800) 863-4155. TTY (800) 735-2929 or 711.

For more information: Whole Child Model FAQs

Stakeholder Meetings

PHC would like to talk with families, county staff, and community partners who have questions or concerns about the change to WCM. If you want to attend, please call (707) 720-2700. A light meal will be served. If you would like an interpreter for the meeting, please call our Member Services Department at (800) 863-4155.


Date: December 10, 2018
Time: 6:30 – 8 p.m.
Location: PHC, 4665 Business Center Dr, Fairfield, CA 94534 (Room: Napa/Solano)


Date: December 13, 2018
Time: 6:30 – 8 p.m.
Location: PHC, 2525 Airpark Drive, Redding CA 96001 (Room: Trinity Alps)

Santa Rosa

Date: December 17, 2018
Time: 6:30 – 8 p.m.
Location: PHC, 495 Tesconi Circle, Santa Rosa, CA 95401


Date: November 27, 2018
Time: 11:30 a.m. – 1 p.m.
Location: Red Lion Inn 1929 4th Street, Eureka, CA 95501

Date: December 18, 2018
Time: 6:30 – 8 p.m.
Location: Red Lion Inn 1929 4th Street, Eureka, CA 95501

Family Advisory Committee

PHC is forming a WCM Family Advisory Committee (FAC). FAC meetings are a place to share information. FAC members can connect with other members who share similar concerns. This effort can make a positive difference in the WCM program. FAC members include CCS family representatives or members, community groups, and/or consumer advocates

FAC members can offer their views on:

  • Topics that affect CCS members

  • Member newsletters, flyers, surveys, etc.

  • PHC services (including any possible gaps in care)

Would you like to be part of FAC? Member Services can send you a form to apply for the FAC. Please call Member Services at (800) 863-4155.

For CCS Children & Families

  • County CCS office contact information - Click Here

​Important Documents

​​Additional Resources

​For CCS Providers