Whole Child Model / CCS

As of January 1, 2019, PHC members who are eligible for California Children’s Services (CCS) will get this care through PHC's Whole Child Model (WCM) program. PHC manages your child's CCS care and non-CCS care.

For questions about your child’s care, call Care Coordination at (800) 809-1350.

You may have other questions about WCM/CCS. Call Member Services from 8 a.m. to 5 p.m. Monday through Friday. (800) 863-4155. TTY (800) 735-2929 or 711.

For more information: Whole Child Model FAQs

Stakeholder Meetings

PHC would like to talk with families, county staff, and community partners who have questions or concerns about the change to WCM. If you want to attend, please call (707) 720-2700. A light meal will be served. If you would like an interpreter for the meeting, please call our Member Services Department at (800) 863-4155.

Fairfield

Date: December 10, 2018
Time: 6:30 – 8 p.m.
Location: PHC, 4665 Business Center Dr, Fairfield, CA 94534 (Room: Napa/Solano)

Redding

Date: December 13, 2018
Time: 6:30 – 8 p.m.
Location: PHC, 2525 Airpark Drive, Redding CA 96001 (Room: Trinity Alps)

Santa Rosa

Date: December 17, 2018
Time: 6:30 – 8 p.m.
Location: PHC, 495 Tesconi Circle, Santa Rosa, CA 95401

Eureka

Date: November 27, 2018
Time: 11:30 a.m. – 1 p.m.
Location: Red Lion Inn 1929 4th Street, Eureka, CA 95501

Date: December 18, 2018
Time: 6:30 – 8 p.m.
Location: Red Lion Inn 1929 4th Street, Eureka, CA 95501

Family Advisory Committee

The WCM Family Advisory Committee (FAC) advocates for CCS members. FAC meetings are a place to share information. FAC members can connect with other members who share similar concerns. This effort can make a positive difference in the WCM program. FAC members include CCS family representatives or members, community groups, and/or consumer advocates.

FAC members can offer their views on:

  • Topics that affect CCS members

  • Member newsletters, flyers, surveys, etc.

  • PHC services (including any possible gaps in care)

Would you like to be part of FAC? Member Services can send you a form to apply for the FAC. Please call Member Services at (800) 863-4155.

Upcoming 2019 FAC meeting dates are March 20, May 16, July 17, September 19, and November 20.

Meetings are held from noon to 1:30 p.m. You can attend at PHC offices in Fairfield, Santa Rosa, Redding, and Eureka. Lunch is provided at 11:30 a.m. at each location. To attend in person, please contact Catherine Esta at CEsta@partnershiphp.org or (707) 420-7670.

If you are unable to attend in person, you can dial in by phone as follows:
(888) 240-2560
Conference ID:  7423271
Passcode:  6786

For CCS Children & Families

  • County CCS office contact information - Click Here

​Important Documents

​​Additional Resources

​For CCS Providers