Whole Child Model / CCS

As of January 1, 2019, PHC members who are eligible for California Children’s Services (CCS) get this care through PHC's Whole Child Model (WCM) program. PHC manages your child's CCS care and non-CCS care.

For questions about your child’s care, call Care Coordination at (800) 809-1350.

You may have other questions about WCM/CCS. Call Member Services from 8 a.m. to 5 p.m. Monday through Friday. (800) 863-4155. TTY (800) 735-2929 or 711.

For more information: Whole Child Model FAQs

Stakeholder Meetings

PHC would like to talk with families, county staff, and community partners who have questions or concerns about the change to WCM. If you want to attend, please call (707) 720-2700. A light meal will be served. If you would like an interpreter for the meeting, please call our Member Services Department at (800) 863-4155.


Date: December 10, 2018
Time: 6:30 – 8 p.m.
Location: PHC, 4665 Business Center Dr, Fairfield, CA 94534 (Room: Napa/Solano)


Date: December 13, 2018
Time: 6:30 – 8 p.m.
Location: PHC, 2525 Airpark Drive, Redding CA 96001 (Room: Trinity Alps)

Santa Rosa

Date: December 17, 2018
Time: 6:30 – 8 p.m.
Location: PHC, 495 Tesconi Circle, Santa Rosa, CA 95401


Date: November 27, 2018
Time: 11:30 a.m. – 1 p.m.
Location: Red Lion Inn 1929 4th Street, Eureka, CA 95501

Date: December 18, 2018
Time: 6:30 – 8 p.m.
Location: Red Lion Inn 1929 4th Street, Eureka, CA 95501

Join the Family Advisory Committee

The WCM Family Advisory Committee (FAC) advocates for CCS members. FAC meetings are a place to share information. FAC members can connect with other members who share similar concerns. This effort can make a positive difference in the WCM program. FAC members include CCS family representatives or members, community groups, and/or consumer advocates.

Would you like to be part of FAC or just attend a meeting to learn what it's about? Please email FAC@partnershiphp.org or call Member Services at (800) 863-4155.

Upcoming FAC meeting dates:  November 16, 2021; January 18, 2022; March 15, 2022; May 17, 2022; September 20, 2022; November 15, 2022.

Meetings are from 10:30 a.m. to noon and are currently held virtually via Webex. To attend, please contact FAC@partnershiphp.org.

For CCS Children & Families

  • County CCS office contact information - Click Here

​Important Documents

​​Additional Resources

​For CCS Providers