Language Assistance - Cultural Competence & Health Literacy Resources
Partnership HealthPlan of CA (PHC) is committed to providing culturally and linguistically appropriate health care and services for our members.
In our increasingly diverse society, health care providers serve members from many different cultures. Providers and members may speak different languages; have different ethnic or regional backgrounds; or have different values and expectations based on age, class, sexual orientation, lifestyle or other factors.
Good health care requires good communication. The use of bilingual relatives, friends and minors in a clinical setting is not recommended. PHC provides a number of resources to help providers and members communicate better.
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Telephone Interpreter
Language Line Services provides telephone interpreter services 24 hours a day, 7 days a week, this services is free of charge to providers.
This free toolkit from the Industry Collaborative Effort (ICE) contains brief practical tools created by a nation-wide team of health care professionals. Topics include diversity, cultural awareness, and communication across language barriers, common signs and phrases in multiple languages, health literacy, and a provider self-assessment tool.
Tip Sheets: Better Communication, Better Care for Diverse Populations
Education and Training:
Earn up to 9 Online CME Credits for Learning about Culturally Competent Care:
Family Physician's Guide to Culturally Competent Care Free web-based training supported by the U.S. Dept. of Health and Human Services, Office of Minority Health.
The American Medical Association is offering a new health disparities introduction kit to increase awareness of the inequities in healthcare that racial and ethnic minority patients receive. "Working Together to End Racial and Ethnic Disparities: One Physician at a Time" provides a facilitation guide and DVD/CD-ROM featuring interviews and facts about Limited English Proficient (LEP) patients and the language barriers caregivers face daily.
The "Office Guide to Communicating with Limited English Proficient Patients" document is now available for download in PDF format from the American Medical Association. Useful information including strategies to effectively address a patient's language needs is presented in an easy-to-read question and answer format.
The American Academy of Pediatrics' new online resource the *Culturally Effective Care Toolkit. http://practice.aap.org/culturallyeffective.aspx
Health Literacy:
10 Things You Can Do In Your Practice Right Now
Health Literacy Kit
If you have questions or need more information contact the Senior Health Educator at (707)863-4256 or Provider Relations at (707)863-4100
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