PartnershipAdvantage (HMO SNP) - Services for Members with Special Needs
Services for members with physical disabilities
Most all contracted medical provider offices are wheelchair accessible. These providers are identified in our provider directory with a handicap symbol:
Some providers offer additional services for the physically disabled. Contact our Member Services Department for more information about these services and providers that offer these services.
Refer to the section of this website titled "Contacting PartnershipAdvantage" for our hours, phone number and address.
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Services for the visually, speech and/or hearing Impaired
Most written member materials such as the Evidence of Coverage and Summary of Benefits are available in audio, large print, electronically such as CD or diskettes for members with hearing and/or visual disabilities. Braille versions are available for member with hearing and visual disabilities. To request member materials in alternative formats, please contact our Member Services Department. They are available to assist you from 8am to 8pm 7 days a week.
Members with hearing and/or speech impairments can contact us by calling through the California Relay Service (CRS) at 800-735-2929, or dial 711.
PartnershipAdvantage also offers sign language interpreters. This service is authorized on a case by case basis and must be authorized in advance by PartnershipAdvantage.
Refer to the section of this website titled "Contacting PartnershipAdvantage" for our hours, phone number and address.
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Linguistic Services
Written Materials - All written member materials are also available in Spanish.
PHC Member Service Staff - PHC's goal is to staff the Member Services Department with employees that are reflective of the cultural and linguistic diversity of PHC membership. PHC has a policy and procedure to test the linguistic proficiency of all staff that provides translation services to PHC members.
Medical Providers - PHC's goal is to maintain a provider network with a sufficient number of bilingual and multilingual providers and provider staff who speak threshold languages.
Language Line Services- PHC contracts for Language Line services. The Language Line allows for real time interpretation services and is available on a 24-hour basis. The Language Line is used by PHC staff and medical providers and pharmacies for languages not spoken by staff for members with limited English proficiency.
Face to Face Medical Interpreter Services - Face to face interpreters are available for some types of appointments. For more information face-to-face interpreter services, contact our Member Services Department.
Refer to the section of this website titled "Contacting PartnershipAdvantage" for our hours, phone number and address.
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