PartnershipAdvantage (HMO SNP) - Member Materials
Now that you are a member of PartnershipAdvantage, you have a PartnershipAdvantage membership card. Below is a sample card to show what it looks like:
Sample PartnershipAdvantage ID Card
As a PartnershipAdvantage member, you should use your plan membership card instead of your red, white, and blue Medicare card or your plastic Medi-Cal card to get covered services. Keep your Medicare and Medi-Cal cards in a safe place in case you are asked to show them. For the most part you will not use these cards to get services while you are a PartnershipAdvantage member. You should carry your PartnershipAdvantage membership card with you at all times. You will need to show this card when you get covered services. You will also need it to get your prescriptions at the pharmacy.
If your membership card is ever damaged, lost, or stolen, call Member Services right away and we will send you a new card.
Refer to the section of this website titled "Contacting PartnershipAdvantage" for our hours, phone number and address.
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You have the right to ask someone such as a family member or friend to help you with decisions about your health care. Sometimes, people become unable to make health care decisions for themselves due to accidents or serious illness. If you want to, you can use a special form to give someone you trust the legal authority to make decisions for you if you ever become unable to make decisions for yourself. You also have the right to give your doctors written instructions about how you want them to handle your medical care if you become unable to make decisions for yourself. The legal documents that you can use to give your directions in advance in these situations are called “advance directives.” There are different types of advance directives and different names for them. Documents called “living will” and “power of attorney for health care” are examples of advance directives.
If you decide that you want to have an advance directive, there are several ways to get this type of legal form. You can get a form from your lawyer, from a social worker, or from some office supply stores. You can sometimes get advance directive forms from organizations that give people information about Medicare, such as HICAP (Health Insurance Counseling and Advocacy Program). Your Evidence of Coverage tells how to contact HICAP. Regardless of where you get this form, keep in mind that it is a legal document. You should consider having a lawyer help you prepare it. It is important to sign this form and keep a copy at home. You should give a copy of the form to your doctor and to the person you name on the form as the one to make decisions for you if you can’t. You may want to give copies to close friends or family members as well.
If you know ahead of time that you are going to be hospitalized, and you have signed an advance directive, take a copy with you to the hospital. If you are admitted to the hospital, they will ask you whether you have signed an advance directive form and whether you have it with you. If you have not signed an advance directive form, the hospital has forms available and will ask if you want to sign one.
Remember, it is your choice whether you want to fill out an advance directive (including whether you want to sign one if you are in the hospital). According to law, no one can deny you care or discriminate against you based on whether or not you have signed an advance directive. If you have signed an advance directive, and you believe that a doctor or hospital has not followed the instructions in it, you may file a complaint. If you wish to file a complaint against a doctor you may contact the Medical Board of California at 800-633-2322. If you wish to file a complaint against a hospital you may contact the California Department of Health Services Licensing and Certification at 916-552-8700.
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