A health care visit with your Health Care provider may be done while you are in your home.
Because of COVID-19, you and your health care provider (HCP) may be worried about having a lot of patients in the health center at the same time. It may be hard for you to get to your health center for many reasons.
You may be able to have a medical visit with your health care provider from home during COVID-19. These are called telehealth visits. Telehealth visits are a great way to keep you connected to your HCP. You can do this by using a computer, a tablet, a smartphone with video or even a regular telephone with no video.
If you think you would like to have a telehealth visit, check with your health center to see if this is an option. Some specialists and behavioral health counselors also offer this type of visit.
Some of your health care visits may have to be in person for part or all of the visit – like getting a physical exam, tests, or injections.
These visits are covered Medi-Cal services for PHC members. If you have any questions about your visit, please call your HCP. Your HCP number is found on the front of your PHC Member ID Card. You can also call PHC Member Services team at
(800) 863- 4155 TTY Users (800) 735-2929 or call 711.
Here are some tips to help your telehealth visit go smoothly