About Member Services

​PHC’s Member Services Department is available Monday - Friday, 8 a.m. - 5 p.m.. You can call us at (800) 863-4155. The Member Services Representatives are here to answer your questions about PHC and help you with any problems you may have related to your medical care.

Below are examples of when you should call PHC’s Member Services Department if you:

      • Want to transfer to a new primary care provider
      • Are getting a bill for medical care
      • Need a new PHC ID card
      • Would like to file an appeal or complaint about PHC, your medical care, or your medical provider
      • Have any questions about PHC or the services PHC provides
      • Have a problem getting a medical appointment
      • Have a problem getting a prescription filled
      • Have paid for medication and/or a co-pay.

Multi-lingual services and services for hearing, speech and visually impaired members are available through the PHC Member Services Department. For more information about these services, call our Member Services Department or refer to the appropriately titled sections of this website for additional information.